Refund policy

Return & Refund Policy

At Xscents, we are committed to delivering premium fragrances that reflect elegance, quality, and sophistication. Your satisfaction matters to us, and we strive to ensure every order meets your expectations.

7-Day Return & Exchange Policy

Xscents offers a 7-day return and exchange policy from the date of delivery. If you experience an issue with your order, you may request a return or exchange within 7 days.

Eligible Reasons for Exchange

You may request an exchange if:

  • You have received the wrong product.

  • The product was delivered in a damaged condition (broken bottle, leakage, or packaging damage).

To qualify for an exchange:

  • The product must be unused and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • You must provide clear images or video evidence of the issue within 7 days of delivery.

Return & Refund Conditions

Refunds are only applicable in cases where:

  • The wrong product was delivered and a replacement is not available.

  • The product arrived severely damaged and cannot be replaced.

Once the returned item is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed within 7–10 working days via the original payment method.

Non-Returnable Items

  • Products that have been used or tested.

  • Change of mind after purchase.

  • Requests made after the 7-day period.

For any return or exchange requests, please contact our customer support team with your order details, and we will be happy to assist you.

Thank you for choosing Xscents — where fragrance meets excellence.